How Consumers Get Hooked: How to Build Habit-Forming Products

Nir Eyal explores the phenomenon of certain technologies and how they become an essential part of our lives.

Some products seem to have been constructed with an “evergreen” nature, an intrinsic quality that keeps the consumer coming back for more.  Eyal deconstructs this habit-forming technology into a four-step process that separates out great brands with long-term customer relationships from the one-offs.  

The writer discusses the notion of “hook cycles” that have the ultimate goal of “unprompted user engagement”, or what makes these products first novel and then indispensible.  Addressing a readership of product managers, designers, marketers, start-up founders, and anyone who seeks to understand how products influence our behavior, Hooked is a must read for anyone with a vision who appreciates concrete research and step-by-step call to action for ongoing customer engagement.

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